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Customer Survey

Because we care!

Contact Info:
* First Name
* Last Name	I am an existing customer
* Street Address
* City
* State/Province
* Postal Code
* Email address
* Confirm email address
* Phone Number	( )

	Were we clean?	Yes No
	Were we courteous?	Yes No
	Were we on time?	Yes No
	Were you satisfied?	Yes No
	If not, why?

Estimate:
Did you obtain Estimates prior to having the work performed?	Yes No
Was our Estimate provided in a timely Manner?	Yes No
Was Estimate clear and precise?	Yes No
* What was the most compelling reason you chose THE PLUMBER?

Office Staff:
Was the person who scheduled your work helpful & courteous?	Yes No
Was your appointment scheduled in an acceptable time-frame?	Yes No

Installation/Service Technician:
Did the Technician/Installation crew arrive when expected?	Yes No
Was the Technician/installation crew friendly & courteous?	Yes No
Was the Technician/Installation crew professional and knowledgeable?	Yes No
Was the Technician/Installation crew clean and respectful of your property?	Yes No
Did they wear shoe protectors?	Yes No
Did they use drop cloths?	Yes No

Price:
Were you provided with a price prior to having the work performed?	Yes No
Was the cost of the work done…

Satisfaction:
* Overall how would you rate the service provided by THE PLUMBER?
Would you refer THE PLUMBER to your friends or family?	Yes No

How did you hear of THE PLUMBER?
Referred by others:
Advertisement/Coupon:
Literature/Promotional Materials
Internet
Previous Customer:

Other Comments:

Click on "Submit" to send us your feedback.

call 610-955-8923

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call 610-955-8923